Grąžinimo politika

Last Updated: December 2025

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers may request a refund for purchases made through domain. It is designed to ensure compliance with applicable laws in Lithuania while providing clear guidelines for our customers.

Scope and Applicability

This policy applies to all transactions conducted on domain. By making a purchase, you agree to the terms outlined in this Refund Policy.

Definitions

  • Customer: Any individual or entity that purchases products or services from domain.
  • Product: Any item or service offered for sale on domain.
  • Refund: The return of funds to the Customer for a Product that meets the criteria set forth in this policy.

Main Policy Content

1. Refund Eligibility

Customers may request a refund under the following conditions:

  • The request is made within 14 days of the purchase date.
  • The Product is unused, in its original packaging, and in a resalable condition.
  • The Customer provides proof of purchase, such as an order confirmation or receipt.

2. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Digital products or services once accessed or downloaded.
  • Gift cards or promotional items.

3. Refund Process

To initiate a refund, Customers must:

  1. Contact our customer service team at [email protected] or call +3706246752801.
  2. Provide the order number and reason for the refund request.
  3. Return the Product to the address provided by our customer service team.

Refunds will be processed within 14 days of receiving the returned Product, using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return Products in accordance with the guidelines outlined in this policy.

Limitations and Disclaimers

bihusibu reserves the right to refuse a refund if the conditions outlined in this policy are not met. Additionally, bihusibu shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of Products.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Changes to Policy

bihusibu reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Customers are encouraged to review this policy periodically for updates.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Company: bihusibu
Phone: +3706246752801
Email: [email protected]
Address: Business Center Vilnius, 12 Gedimino Avenue, Floor 5, Office 34, Vilnius, LT-01103, Lithuania.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Lithuania.